Privacy Policy

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Effective: July 2025

At Skin Surgery Clinic London, we are committed to safeguarding and preserving your privacy. This Privacy Notice explains how we collect, use, and protect your personal data, in compliance with UK GDPR, the Data Protection Act 2018, and other applicable laws.

We may update this notice periodically, so please review it regularly.

1. Information We Collect

When you visit our website or contact us, we may collect and process the following types of personal data:

  • Usage Data: Details of visits to our website, including traffic data, location data, and accessed pages.

  • Voluntary Information: Information provided by you when submitting forms, making enquiries, or booking services.

  • Communication Data: Records of correspondence with us via email, phone, or web forms.

2. Use of Cookies

We use cookies to enhance your browsing experience. Cookies collect anonymous, statistical data and do not personally identify you. You can control cookie settings in your browser.

Note: Advertisers linked on our site may also use cookies, which we do not control.

3. How We Use Your Information

We use the information we collect to:

  • Deliver healthcare services you request

  • Respond to enquiries

  • Provide updates about our clinic, services, or relevant health topics (with your consent)

  • Improve our website and user experience

  • Comply with legal and regulatory obligations

4. Storing and Transferring Your Data

We store personal data securely and may process it outside the UK or EU using secure systems. By providing your data, you consent to such transfers.

While we take all reasonable measures to secure data, transmission over the internet is not entirely risk-free.

5. Disclosing Your Information

We only disclose personal data in limited circumstances, including:

  • To healthcare professionals and service providers involved in your care

  • If legally required (e.g. court order or legal investigation)

  • To protect against fraud

  • If our business is sold or transferred

6. Links to Third Parties

Our website may contain links to external sites. Please review their privacy policies before submitting personal data, as we are not responsible for their practices.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Withdraw consent at any time (where applicable)

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Patient Privacy Notice

As your healthcare provider, Skin Surgery Clinic London is the data controller of your personal data.

How We Use Your Data

We use your personal and special category (health-related) data to:

  • Manage your medical records and treatment

  • Communicate with you about appointments and care

  • Conduct audits, quality assurance, and research (where lawful)

  • Support long-term care planning

  • Meet our legal and clinical obligations

We may collect your data from you directly or from others involved in your care, such as GPs or other clinicians.

9. Who We Share Your Data With

We may share your data with:

  • NHS organisations and private healthcare providers

  • Social care services and multidisciplinary teams

  • Laboratories, diagnostic services, or specialist consultants

  • Regulatory bodies or legal authorities where required

We do not transfer your health information outside the UK/EU.

10. How We Protect Your Data

We implement technical and organisational measures, including:

  • Staff training on data protection

  • Secure access controls

  • Regular audits and encryption of sensitive data

11. Accessing Your Medical Records

You can request access to your personal health information by writing to:

The Practice Manager
Skin Surgery Clinic London
4 Harley St
London W1G 9PB
United Kingdom

12. Complaints

If you have concerns about how we process your data, please contact us first:

📧 Email: info@skinsurgeryclinic.london
📞 Phone: +44 0208 050 5981
📍 Address: Skin Surgery Clinic London, 4 Harley St, London W1G 9PB

If unresolved, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

13. Contact Us

If you have any questions regarding this Privacy Notice or how we handle your data, please contact us at:

📧 info@skinsurgeryclinic.london
📞 +44 0208 050 5981